What's New in McAfee VirusScan for Windows 3.1x v3.1.9 (3107a)
    Copyright (c) 1994-1998 by Network Associates, Inc.,
     and its Affiliated Companies. All Rights Reserved.


Thank you for using McAfee VirusScan for Windows 3.1x. This
What's New file contains important information regarding the
current version of this product. Network Associates strongly
recommends that you read the entire document.

Network Associates welcomes your comments and suggestions.
Please use the information provided in this file to contact
us.

_______________________________
ISSUE ADDRESSED IN THIS RELEASE

In previous VirusScan releases, saving a Microsoft Word
or Microsoft Excel file to a network drive from a
computer with low system resources available could cause
Windows to exit to DOS because of a memory conflict with
VShield. This VirusScan release addresses that conflict.
Network Associates recommends that users that have
experienced this issue upgrade to this version.

___________________
WHAT'S IN THIS FILE

- Issue Addressed by This Release
- New Features
- Known Issues
- Installation
- Documentation
- Frequently Asked Questions
- Contacting Network Associates

____________
NEW FEATURES 

1.  VirusScan now scans Microsoft Excel documents for
    formula-based macro viruses. It can detect and clean
    the XF/PAIX virus.

2.  VirusScan now scans .INI files to detect mIRC script
    viruses. To take advantage of this feature, update
    your .DAT files to 3103 or later. To enable this
    feature in VirusScan Command Line, start SCAN.EXE
    with the /ALL option. 

3.  The new AutoUpdate feature (included with corporate
    versions of VirusScan only) allows you to configure
    VirusScan so that it effortlessly updates .DAT files
    and upgrades the entire product to protect your
    system from the latest virus threats. You can use
    AutoUpdate to perform updates and upgrades on a 
    scheduled basis, automatically, or on demand.
    You can also request updates and upgrades from an
    FTP site or from a mapped drive on a local network
    computer. VirusScan also has limited support for
    proxy servers.

    Note: VirusScan includes a default FTP site for 
    AutoUpdate. Once you receive the new .DAT files,
    you must restart your computer to load and use
    them.

4.  VirusScan scans files embedded within Microsoft
    Office files, including Microsoft Word and Microsoft
    Excel files.

5.  VirusScan can detect macro virus infections in
    password-protected Microsoft Word 97 files in all
    languages that Word supports.

6.  If an infecting virus plants its own password in a
    password-protected Word 97 file, VirusScan cleans
    the file and removes the password that the virus
    planted. If, on the other hand, the infecting virus
    cannot plant its own password, VirusScan cleans the
    password-protected Word 97 file without disturbing
    its user-assigned password.


* NEW VIRUSES DETECTED *

The 3107a .DAT files included with this release of VirusScan
detect the following 173 new viruses:

AI22.1659
ALEVIR.2349
BACHKHOA.4426
BOBO.1363	   
BOOM.C:DE           
BW.709
CAFE.667
CAP.FP
CAP.FQ
CAP.FR
CAP.FS
CAP.FT
CAP.FU
CAP.FV
CAP.FW
CAP.FX
CAP.FY
CAP.FZ
CAP.GA
CAP.GB
CAP.GC
CAP.GD
CAP.GE
CAP.GF
CAP.GG
CAP.GH
CAP.GI
CAP.GJ
CAP.GK
CAP.GL
CAP.GM
CAP.GN
CAP.GO
CAP.GP
CAP.GQ
CAP.GR
CAP.GS
CAP.GT
CAP.GU
CAP.GV
CHACK.B
CHACK.C
CLASS.A:DR DROPPER	   
COLORS.CB
CONCEPT.CK
CONCEPT.CL
COUNTER.C
CRAZY.B  
DELTEXT.A
DISCO.D
DJIN.133
DMV.K
DMV.NEWVAR1
DUNE.728
EMT.B
ERASER.U
EVUL.109
EVUL.264
EVUL.436
EVUL.480
EXORCIST.212
F117.1079
FELIZ.1060
FIVEA.A
FLIP.BOOT2
GLEW.4245
GROOV.A
GROOV.B
GROOV.C
HAZARD.A
HELL.797
HLLP.11712
IVANA.A
JOHNNY.V
KITTY.A
KITTY.B
KOMPU.L
LAMAH.B:BR         
MACARONI.C:DE       
MDMA.BE
MDMA.BG
MICROELEPHANT.457
MIRC.DROPPER
MTF.B
MUCK.BF
MUCK.BG
MUCK.BH
MUCK.BI
MUCK.BJ
MUCK.BK
MUCK.BL
NICEDAY.W
NIKNAT.J
NIKNAT.K
NIKNAT.L
NJ-WMVCK2.U:DE      
NOCHANCE.A
NOCHANCE.B
NOCHANCE.D
NPAD.HL
NPAD.HM
NPAD.HN
NPAD.HO
NPAD.HP
NPAD.HQ
NPAD.HR
NPAD.HS
NPAD.HT
NPAD.HU
NPAD.HV
NPAD.HW
NPAD.HX
NPAD.HY
NPAD.HZ
NPAD.IA
NPAD.IB
NPAD.IC
NPAD.ID
NPAD.IE
NUCLEAR.AB
OKSANA.1843
OMED.544
PAYCHECK.L
POLYPOSTER.A
PS-MPC.564
PS-MPC.564 DROPPER
RAZER.C
REVENGER.505
RS.1254
RS.1470
SCHUMANN.Q
SCHUMANN.R
SCHUMANN.S
SCHUMANN.V
SCHUMANN.W
SHOWOFF.DF
SHOWOFF.DG
SHOWOFF.DH
SHOWOFF.DI
SMALLETERNITY.156
SOLDIER.611
SPY.B
SRX.2304	     
STUPID.A 
SUIT.1167
TEMPLE.Q
TEMPLE.R
TEQUILA.2468.DROPPER
TWNO.AB:TW          
VAMPIRE.G:TW        
VENENO.C:ES         
VMPCK1 :KIT.A
VMPCK1 :KIT.B
VRN.2276
W32.CIH.SPACEFILLER
W95/HPS
W95/HPS.DROPPER      
WAZZU.EF
XF/PAIX(DAMAGE)
XM/DELTA.E
XM/LAROUX.DK
XM/LAROUX.DN
XM/LAROUX.DN.DR
XM/LAROUX.NEWVAR2
XM/LAROUX.NEWVAR3
XM/LAROUX.NEWVAR4  
XM/NEG.A
XM/TRASHER.A  
XM/TRASHER.B  
XM97/POLICE.A
XM97/RIOTS.A
ZMK.J
ZWICKAU.505


* NEW VIRUSES CLEANED *

The 3107a .DAT files clean these 138 new viruses:

BOBO.1363	       
BOOM.C:DE           
CAP.FP
CAP.FQ
CAP.FR
CAP.FS
CAP.FT
CAP.FU
CAP.FV
CAP.FW
CAP.FX
CAP.FY
CAP.FZ
CAP.GA
CAP.GB
CAP.GC
CAP.GD
CAP.GE
CAP.GF
CAP.GG
CAP.GH
CAP.GI
CAP.GJ
CAP.GK
CAP.GL
CAP.GM
CAP.GN
CAP.GO
CAP.GP
CAP.GQ
CAP.GR
CAP.GS
CAP.GT
CAP.GU
CAP.GV
CHACK.B
CHACK.C
CLASS.A:DR DROPPER	       
COLORS.CB
CONCEPT.CK
CONCEPT.CL
COUNTER.C
CRAZY.B  
DELTEXT.A
DISCO.D
EMT.B
ERASER.U
FIVEA.A
GROOV.A
GROOV.B
GROOV.C
HAZARD.A
IVANA.A
JOHNNY.V
KITTY.A
KITTY.B
KOMPU.L
LAMAH.B:BR          
MACARONI.C:DE       
MDMA.BE
MDMA.BG
MTF.B
MUCK.BF
MUCK.BG
MUCK.BH
MUCK.BI
MUCK.BJ
MUCK.BK
MUCK.BL
NICEDAY.W
NIKNAT.J
NIKNAT.K
NIKNAT.L
NJ-WMVCK2.U:DE      
NOCHANCE.A
NOCHANCE.B
NOCHANCE.D
NOKERNEL.6000	       
NPAD.HL
NPAD.HM
NPAD.HN
NPAD.HO
NPAD.HP
NPAD.HQ
NPAD.HR
NPAD.HS
NPAD.HT
NPAD.HU
NPAD.HV
NPAD.HW
NPAD.HX
NPAD.HY
NPAD.HZ
NPAD.IA
NPAD.IB
NPAD.IC
NPAD.ID
NPAD.IE
NUCLEAR.AB
PAYCHECK.L
POLYPOSTER.A   
RAZER.C
SCHUMANN.Q
SCHUMANN.R
SCHUMANN.S
SCHUMANN.V
SCHUMANN.W
SHOWOFF.DF
SHOWOFF.DG
SHOWOFF.DH
SHOWOFF.DI
SRX.2304	       
STUPID.A 
TEMPLE.Q
TEMPLE.R
TEQUILA.2468.DROPPER
TWNO.AB:TW         
VAMPIRE.G:TW        
VENENO.C:ES         
VMPCK1 :KIT.A
VMPCK1 :KIT.B
W95/HPS
W95/HPS.DROPPER
WAZZU.EF
XF/PAIX(DAMAGE)
XM/DELTA.E
XM/LAROUX.DK
XM/LAROUX.DN
XM/LAROUX.DN.DR
XM/LAROUX.NEWVAR2
XM/LAROUX.NEWVAR3
XM/LAROUX.NEWVAR4  
XM/NEG.A
XM/TRASHER.A  
XM/TRASHER.B  
XM97/POLICE.A
XM97/RIOTS.A
ZMK.J

____________
KNOWN ISSUES

1.  If you have McAfee Hurricane 98 installed, you must
    first disable it before you install VirusScan for
    Windows 3.1x. To do so, start Program Manager, then
    double-click the Hurricane program group. From there,
    start the Hurricane control panel, then select the
    Disable Hurricane button to disable the program.

    Once you have installed VirusScan, return to the 
    Hurricane control panel to enable it again, this time
    selecting either the Express or Custom option.

2.  In order to scan a hard disk that requires a specific
    driver for access--e.g., a compressed disk--VirusScan
    might need to add other drivers to those it copies
    to its Emergency Disk. If you have or use such a disk,
    consult the documentation for your hard disk or your
    compression software to learn how to create a bootable
    disk.

3.  If you use a password to protect VShield or any scan
    task you have scheduled, VirusScan will ask you for
    that password whenever you start any program you have
    not excluded from scanning. Use your mouse to click
    inside the text box provided in order to enter the
    password--keyboard shortcuts will not work. Microsoft
    acknowledges this issue in its Knowledge Base Article
    ID #Q84133. Next, click OK to use the password you
    enter. To close the password verification dialog box
    without entering a password, click Cancel.

4.  If you have set VirusScan to move infected files to
    a quarantine directory, VirusScan will attempt to 
    copy any infected files it finds to the directory you
    designate. If, however, the Windows copy command
    fails during this procedure, you might see a file
    with a byte size of zero left in the directory.

5.  VirusScan disables the DOS CTRL+C and CTRL+BREAK
    keyboard commands that ordinarily allow you to stop
    program execution in DOS windows. Doing so prevents
    interference with VShield's scanning activity and
    prevents other issues from arising. If you type
    DIR at a DOS prompt, for example, then press CTRL+C
    or CTRL+BREAK to stop it, you will not stop the
    directory display and might, therefore, see incorrect
    information.

6.  If, while decompressing an infected file during a DOS
    session, you decide to terminate the DOS session, you
    will immediately disable VShield, PKunzip or any other
    utility you are using to extract the file, and any
    other program running during the DOS session. Once
    disabled in this manner, VShield will remain disabled
    until you restart Windows.

7.  If you try to uninstall VirusScan without first
    quitting both VirusScan (SCAN16.EXE) and the VirusScan
    Console (AVCONSOLE.EXE), the uninstall utility will
    not remove some VirusScan components. These include
    SCAN16.EXE, MCSCAN16.DLL, MCGUI16.DLL, and
    AVCONSOLE.EXE. If you then try to delete the
    NETA\VirusScan directory before you restart Windows,
    you will error messages that tell you that Windows
    is using these same files. To avoid these errors,
    first quit all VirusScan modules except VShield.

8.  The conversion utility preserves the scan targets
    but does not preserve the command-line parameters.
    When custom profiles include command-line parameters,
    the resulting task (.VSC file) will have one or more
    invalid scan items that will need to be manually
    updated.
    
    Command-line parameters in scan tasks must be manually 
    added. Pre-existing profiles (.PRF files) will be moved
    to the target installation directory for reference
    purposes.

9.  If you delete the AVCONSOLE.INI file, the VirusScan
    Console will recreate it when you next start the Console.
    The default Scan16 task, however, will change from
    "Scan Drive C" and "All Drives" to "VirusScan."

10. If VirusScan for Windows does not clean some infected
    files, quit Windows, then use SCAN.EXE or SCANPM.EXE
    from the DOS command line. Both SCAN.EXE and SCANPM.EXE
    come with VirusScan for Windows 3.1x.

11. Because you can run only one instance of VirusScan at
    at time in the Windows 3.1x environment, a task you
    have scheduled to run will not run if you already have
    a scan operation underway.

    You can still run scheduled tasks--simply determine the
    length of time that the other task you want to run will
    take, then schedule your task after the first task has
    finished. Because the length of time a task will take
    varies with the size of your hard disk and other
    environmental conditions, you might need to observe
    the task or consult the VirusScan activity log.

____________
INSTALLATION         

* INSTALLING VIRUSSCAN *

1.  Insert the floppy disk or compact disc with your copy
    of VirusScan into your floppy disk drive or CD-ROM
    drive.

    If you downloaded a compressed copy of VirusScan
    from the Network Associates website or other electronic
    service, create a temporary directory on your hard disk
    or on a disk available on your network, then extract
    the files you downloaded into that directory.

2.  Start Program Manager, then choose Run from the File
    menu.

3.  Type x:\setup.exe in the Run dialog box to start the
    installation utility from a floppy disk. To start the
    utility from a CD-ROM, type x:\win\setup.exe. In both
    cases, x is the drive letter that designates your
    floppy drive or your CD-ROM drive.

    If you extracted files that you downloaded to your
    hard disk or to a disk on your network, specify the
    path to the correct directory. For example, type
    C:\DOWNLOAD\SETUP.EXE.

4.  Click OK to continue.

    The VirusScan installation wizard will start. Follow
    the instructions shown on each wizard pane to choose
    the VirusScan options you want.

5.  When you finish your installation, restart your
    computer.


* PERFORMING A SILENT INSTALLATION *

To install copies of VirusScan with a uniform configuration
on client computers on your network, run SETUP.EXE with the
-s option -- that is, type SETUP.EXE -s in the Run dialog
box. This tells VirusScan to install itself with little or
no interaction with end users. If you do not customize
this installation, VirusScan installs itself with all of 
the default or "typical" installation settings activated.

Network administrators can customize the silent installation
feature by following these steps: 

1.  Check the Windows directory to ensure that a file named
    SETUP.ISS does not already exist. If one does, rename
    it, back it up, or delete it.

2.  Run SETUP.EXE with the -r option, (i.e., SETUP.EXE -r)
    to install it to your computer or to a chosen server
    on your network.

3.  Select the components and choose the settings you want
    each of your client computers to have. The VirusScan
    installation utility will record your choices.

    Note: If VirusScan detects a virus as it records your
    choices, both the recording operation and the
    installation will abort.

    The VirusScan installation utility then creates a
    SETUP.ISS file in the Windows directory. This file
    lists the options you chose during your installation.

4.  Finish the installation. If you have chosen all of
    your options correctly, move to Step 5. To change
    any of the options you chose, see the following
    notes.

    The .ISS file specifies an installation directory
    in the szDir parameter listed beneath the
    [SdSetupType-0] header. The installation directory
    you specify here overrides the default installation
    directory on each client machine, which might vary
    on machines that run different operating systems.
    Having the same directory name on every client helps
    to ease administration; for example, you might assign
    all client machines the directory C:\ANTIVIRUS.

    If, however, you want to allow SETUP.EXE to determine
    where to locate the installed files, follow these steps
    to modify the SETUP.ISS file so that the target machine
    will disregard the szDir parameter: 

    A.  Locate the section [SdSetupType-0] in the SETUP.ISS
        file and go to the line:  Result = xxx.
        The actual value will most likely be 301, 302,
        or 303, depending on which options you selected
        when you recorded your installation.  

    B.  Add 100 to this number so that, for example, 301  
        becomes 401. This tells each target machine to 
        disregard the szDir and assign a directory according 
        to its own particular operating system. 

5.  Copy the installation files onto a local or a mapped
    network drive, then rename, back up, or delete the
    SETUP.ISS file stored in that directory. You'll use
    the new SETUP.ISS file you just created instead.

    Note: You cannot perform a silent installation from
    files that span more than one floppy disk or other
    storage medium because the installation utility will
    prompt the end user on each client computer for the
    next disk.

6.  Copy the new SETUP.ISS from the Windows directory to
    the directory that contains the installation files. 

    Note: The SETUP.ISS file is unique for each VirusScan
    product. You cannot, for example, use a SETUP.ISS file
    created during a VirusScan for Windows 95 installation
    to control a VirusScan for Windows NT installation.

7.  Run SETUP.EXE with the -s option--that is, type
    SETUP.EXE -s in the Run dialog box.

    Note: If you do not specify a "recorded" answer for
    all dialog boxes during the initial installation, the
    silent installation will fail.  

8.  When the silent installation is complete, Setup prompts
    you to reboot the target computer.

   
* PRIMARY PROGRAM FILES FOR VIRUSSCAN FOR WINDOWS 3.1x *
      
Files located in the Install directory:
=======================================

1.  Installed for VShield/DOS/VirusScan:

          README.1ST = License and registration
                       information
           CLEAN.DAT = Virus clean definition data
           NAMES.DAT = Virus names definition data
            SCAN.DAT = Virus scan definition data
        VALIDATE.EXE = McAfee file validation program
           WCMDR.EXE = Windows Commander program         
           MCFDU.EXE = McAfee floppy disk utility 
                       (for Zenith machines only)
         PRF2VSC.EXE = Conversion utility program
          CONFIG.EXE = VirusScan configuration
                       program
        SETBROWS.EXE = Set browser program
        INETWH16.DLL = Library files 
        INETWH32.DLL = Library files 
         MCGUI16.DLL = VirusScan Console library file      
           WCMDR.INI = Windows Commander configuration
                       settings
        WCMDRSIL.INI = unInstallShield helper
                       configuration
          DEISL1.ISU = Uninstall file
         PACKING.LST = Packing list
        WHATSNEW.TXT = What's New document
        RESELLER.TXT = Network Associates authorized agents


2.  Installed for VShield:

        MCKRNL16.DLL = Tools library
        MCUTIL16.DLL = Run-time support library
          CONFIG.EXE = VShield Configuration Manager
          VSHWIN.EXE = VShield on-access engine
          CHKVXD.EXE = VShield virtual device driver
                       checking utility
        UNVSHVXD.EXE = Virtual device driver
        UNVSHVXD.INI = Initialization file 
         DEFAULT.VSH = Default VSH settings
         

3.  Installed for DOS:

           EDISK.EXE = Emergency Disk creation utility
           EDISK.SCR = Emergency Disk file
              EDAT.1 = Emergency Disk data file
              EDAT.2 = Emergency Disk data file
              EDAT.3 = Emergency Disk data file
              EDAT.4 = Emergency Disk data file
              EDAT.5 = Emergency Disk data file
              EDAT.6 = Emergency Disk data file
         EMCLEAN.DAT = Emergency Disk virus clean
                       definition data
         EMNAMES.DAT = Emergency Disk virus names
                       definition data
          EMSCAN.DAT = Emergency Disk virus scan
                       definition data
        GETREPLY.EXE = Emergency diskette program component
            SCAN.EXE = MS-DOS scan program
          SCANPM.EXE = Protected mode scanner

4.  Installed for VirusScan:

        AVCONSOL.EXE = VirusScan console program
          SCAN16.EXE = VirusScan for Windows 3.1x 
                       on-demand scanner
        VIRLST16.EXE = Virus List program         
        MCSCAN16.DLL = Library files
          SCAN16.HLP = VirusScan for Windows 3.1x 
                       online help
        AVCONSOL.HLP = VirusScan Console online help
        AVCONSOL.INI = VirusScan console 
                       configuration file   
         DEFAULT.VSC = Default VSC settings        
        INETWH16.DLL = Internet library help file    
        INETWH32.DLL = Internet library help file  

Files located in WINDOWS\SYSTEM directory:
========================================== 

1.  Installed for VShield/VirusScan:

           CTL3D.DLL = 16-bit 3D Windows controls
                       library (*)
         CTL3DV2.DLL = 32-bit 3D Windows controls
                       library (*)

(*) File will be installed upon installation of VirusScan
    if it does not already exist, or if an older version
    is found.


2.  Installed for VShield:

        MCFSHOOK.386 = File system hook
          MCKRNL.386 = Scan engine device driver
        MCSCAN32.386 = Scan engine device driver
          MCUTIL.386 = Utility device driver
         VSHIELD.386 = VShield device driver
       
                  
* TESTING YOUR INSTALLATION *

The Eicar Standard AntiVirus Test File is a combined
effort by anti-virus vendors throughout the world to
implement one standard by which customers can verify
their anti-virus installations.

To test your installation, copy the following line
into its own file, then save the file with the name
EICAR.COM.

X5O!P%@AP[4\PZX54(P^)7CC)7}$EICAR-STANDARD-ANTIVIRUS-TEST-FILE!$H+H*

The file size will be 69 or 70 bytes.

Next, start VirusScan and allow it to scan the
directory that contains EICAR.COM. When VirusScan
scans this file, it will report finding the
EICAR-STANDARD-AV-TEST-FILE virus.

Note that this file is NOT A VIRUS. Delete the file
when you have finished testing your installation to
avoid alarming unsuspecting users.


______________________
UNINSTALLING VIRUSSCAN

Network Associates recommends using VirusScan's uninstall
program provided. You can access the McAfee Uninstall icon
from the McAfee VirusScan program group. If, however, the
uninstall program (WCMDR.EXE) is not present on your system,
follow the instructions outlined below to manually uninstall
VirusScan.

Network Associates recommends using the VirusScan
uninstall utility provided with the program. To start
the uninstall utility, first start Program Manager,
then choose Run from the File menu. Type the path to
your VirusScan program directory in the Run dialog
box, followed by the program name: WCMDR.EXE.
Click OK.

To remove VirusScan without using the uninstall utility,
follow these steps: 

1.  Remove references to VirusScan from your AUTOEXEC.BAT
    file. To do so, follow these steps:

    a. Start Program Manager, then choose Run from the
       File menu.
    
    b. Type SYSEDIT in the Run dialog box, then click OK.

    c. Click the title bar of the window labeled AUTOEXEC.BAT
       to bring it to the foreground.
    
    d. Remove VirusScan from the PATH statement. The default
       path is C:\NETA\VIRUSCAN.

    e. Locate the line that reads C:\NETA\VIRUSCAN\SCAN.EXE,
       then remove it.

    f. Choose Save from the File menu.

2.  Click the title bar of the window labeled SYS.INI to
    bring it to the foreground, then remove these lines
    from the [DEVICE] section:

       device=MCSCAN32.386
       device=MCUTIL.386
       device=MCKRNL.386
       device=MCFSHOOK.386
       device=VSHIELD.386

3.  Click the title bar of the window labeled WIN.INI to
    bring it to the foreground, then remove these lines:

    a.  After LOAD =, remove all references to VirusScan.
        The default line is C:\NETA\VIRUSCAN\VSHWIN.EXE.
    
    b.  Remove all items in the section labeled [VIRUSCAN],
        including the section label itself.

    c.  Save your changes, then close the WIN.INI file.

4.  Delete the VirusScan icons and the McAfee VirusScan
    program group from Program Manager.

5.  Quit Windows, then reboot your system.

6.  When your computer starts again, start Windows, open
    File Manager, then delete the NETA directory. 

_____________
DOCUMENTATION

For more information, refer to the VirusScan User's Guide
included with the product on the CD-ROM or available from
Network Associates electronic services. Each User's Guide
is saved in Adobe Acrobat Portable Document Format (.PDF).
You can view and print this document with Adobe's Acrobat
Reader. PDF files can include hypertext links and other
navigation features to assist you in finding answers to
questions about your Network Associates product.

To download Adobe Acrobat Reader from the World Wide Web,
visit Adobe's website at:

http://www.adobe.com/prodindex/acrobat/readstep.html

To download Network Associates documentation, visit the
Network Associates website at:

http://www.nai.com

Additional contact information appears in the following
section.

Documentation feedback is welcome. Send e-mail to
tvd_documentation@nai.com.

__________________________
FREQUENTLY ASKED QUESTIONS 

Regularly updated lists of frequently asked questions 
about Network Associates products also are available on
the Network Associates BBS and website, and on CompuServe
and America Online.

Q:  I am installing new software and the instructions say
    that I need to disable my anti-virus software. How do I
    disable VShield without uninstalling it?

A:  Right click the VShield icon, then choose Disable from
    the shortcut menu that appears. This will disable VShield
    until you enable it again or restart Windows.


Q:  What is the Parameters field of the Task Properties 
    page used for?

A:  The field allows you to enter command-line parameters
    for programs other than VirusScan. For example, a
    NOTEPAD.EXE task could be set to open a file by entering
    the filename (e.g., WHATSNEW.TXT) in the parameter field. 


Q:  How can I create an Emergency Disk after I install
    VirusScan?
                                    
A:  Double-click the Emergency Disk Creation utility icon 
    in your McAfee VirusScan program group, then follow
    the instructions shown.


Q:  When I have an infected file, why does the infected
    counter increase by increments greater than one?

A:  The file system will typically open, save, copy or
    otherwise work with a file more than once. Each time
    the system does, VirusScan scans the file and detects
    the infection.


Q:  Can I continue to use VirusScan for Windows 3.1x on my 
    system after upgrading to Windows 95?

A:  VirusScan for Windows 3.1x can run on a Windows 95
    system; however, many key components, including VShield, 
    will not function. If you upgrade your system to 
    Windows 95, you should also upgrade your VirusScan copy 
    to VirusScan for Windows 95. Licensed VirusScan users
    can upgrade their software for free. See your license
    agreement or contact your network administrator for
    details.        


Q:  Can I update VirusScan's data files to detect new 
    viruses?

A:  Yes. If you have Internet access, you can download
    updated VirusScan data files from the Network Associates
    website, BBS, or other online resources. To download 
    from the Network Associates website, follow these steps:
 
    1.  Go to the Network Associates website
        (http://www.nai.com).
        
    2.  Select Update DAT File in the left column or frame.

    3.  Scroll down and click Download DAT File - FREE to
        update your virus definition files.

    4.  Data file updates are stored in a compressed form 
        to reduce transmission time. Unzip the files into
        a temporary directory, then copy the files to the
        appropriate directory, replacing your old files.

    5.  Before performing any scans, shut down your
        computer, wait a few seconds, and turn it on again.

    
Q:  How do I scan compressed files?

A:  To scan compressed files with VirusScan: Prior to
    starting your scan, select Compressed Files from the
    VirusScan Main Window.

    To scan compressed files with VShield: Open the VShield
    Configuration Manager, click the Detection tab and click
    Compressed files.

    VirusScan and VShield are able to scan LZexe and PKLite.
    Files with *.zip, *.lzh, and other compressed formats
    are not scanned.


Q:  Is VShield TSR still enabled when I am in Windows?

A:  No. If you have VirusScan for Windows 3.1x installed, the
    VShield TSR is disabled during Windows sessions.


    If you need additional assistance with downloading, 
    contact Network Associates Download Support at
    (408) 988-3832.


_____________________________
CONTACTING NETWORK ASSOCIATES

On December 1, 1997, McAfee Associates merged with
Network General Corporation, Pretty Good Privacy, Inc.,
and Helix Software, Inc. to form Network Associates, Inc.
You may direct all questions, comments and technical
support requests to the Network Associates Customer Care
department at any of the addresses or phone numbers
listed below.

Contact the Network Associates Customer Care
department at: 

1.  Phone (408) 988-3832
    Monday-Friday, 6:00 A.M. - 6:00 P.M. Pacific time

2.  Fax (408) 970-9727
    24-hour, Group III Fax 

3.  Fax-back automated response system (408) 988-3034

 
Send correspondence to any of the following Network
Associates locations:
  
     Network Associates Corporate Headquarters  
     3965 Freedom Circle
     McCandless Towers   
     Santa Clara, CA 95054

     Phone numbers for corporate-licensed customers:
     Phone: (408) 988-3832
     Fax:   (408) 970-9727

     Phone numbers for retail-licensed customers:
     Phone: (972) 278-6100
     Fax:   (408) 970-9727

Network Associates offices outside the United States:

     NA Network Associates Oy
     Kielotie 14 B
     01300 Vantaa
     FINLAND
     Phone: 358 9 836 2620
     Fax:   358 9 836 26222     

     Network Associates AG
     Baeulerwisenstrasse 3
     8152 Glattbrugg
     Switzerland
     Phone: 0041 1 808 99 66
     Fax:   0041 1 808 99 77

     Network Associates Australia
     Level 1, 500 Pacific Highway
     St. Leonards, NSW 2065
     Phone: 61-2-9437-5866
     Fax:   61-2-9439-5166  
  
     Network Associates Canada
     139 Main Street, Suite 201
     Unionville, Ontario
     Canada L3R 2G6
     Phone: (905) 479-4189
     Fax:   (905) 479-4540

     Network Associates Deutschland GmbH
     Industriestrasse 1
     D-82110 Germering
     Germany
     Phone: 49 8989 43 5600
     Fax:   49 8989 43 5699

     Network Associates International B.V.   
     Gatwickstraat 25   
     1043 GL Amsterdam    
     The Netherlands    
     Phone: 31 20 586 6100
     Fax:   31 20 586 6101

     Network Associates France S.A.   
     50 rue de Londres    
     75008 Paris     
     France
     Phone: 33 1 44 908 737
     Fax:   33 1 45 227 554

     Network Associates International Ltd.
     Minton Place, Victoria Street
     Windsor, Berkshire
     SL4 1EG
     United Kingdom
     Phone: 44 (0)1753 827500
     Fax:   44 (0)1753 827520

     Network Associates Japan, Inc.
     Toranomon 33 Mori Bldg.
     3-8-21 Toranomon
     Minato-ku, Tokyo 105-0001
     Japan
     Phone: 81 3 5408 0700
     Fax:   81 3 5408 0780

     Network Associates Korea
     135-090, 18th Floor, Kyoung-Am Bldg.
     157-27 Samsung-Dong, Kangnam-Ku
     Seoul, Korea
     Phone: 82 2 555-6818
     Fax:   82 2 555-5779

     Network Associates Latin America
     150 South Pine Island Road, Suite 205
     Plantation, Florida 33324
     Phone: (954) 452-1731
     Fax:   (954) 236-8031

     Network Associates Portugal
     Rua Gen. Ferreira Marines, 10-6 C
     1495 ALGES PORTUGAL
     Phone:  351 1 412 1077
     Fax:    351 1 412 1488

     Network Associates South East Asia
     7 Temasek Boulevard
     The Penthouse
     #44-01, Suntec Tower One
     Singapore 038987
     Phone: 65 430-6670
     Fax:   65 430-6671

     Network Associates Spain
     Serrano 240, Plta. -1
     28016 Madrid SPAIN
     Phone: 34 91 458 52 21
     Fax:   34 91 457 45 17

     Network Associates Srl
     Centro Direzionale Summit     
     Palazzo D/1
     Via Brescia, 28
     20063 - Cernusco sul Naviglio (MI)
     ITALY  
     Phone: 39 (0)2 9214 1555   
     Fax:   39 (0)2 9214 1644

     Net Tools Network Associates South Africa
     St. Andrews
     Meadowbrook Lane
     P.O. Box 7062
     Bryanston 2021
     South Africa
     Phone: 27 11 706-1629
     Fax:   27 11 706-1569

Or, you can receive online assistance through any
of the following resources:

 1.  Internet E-mail: support@nai.com

 2.  Internet FTP: ftp.nai.com

 3.  World Wide Web: http://support.nai.com

 4.  America Online: keyword MCAFEE

 5.  CompuServe: GO NAI

To provide the answers you need quickly and efficiently,
the Network Associates technical support staff needs
some information about your computer and your software.
Please have this information ready when you call:
                          
 - Program name and version number
 - Computer brand and model
 - Any additional hardware or peripherals connected to
   your computer
 - Operating system type and version numbers
 - Network name, operating system, and version
 - Network card installed, where applicable
 - Modem manufacturer, model, and baud, where applicable
 - Relevant browsers or applications and their version 
   numbers, where applicable
 - How to reproduce your problem: when it occurs, whether
   you can reproduce it regularly, and under what 
   conditions
 - Information needed to contact you by voice, fax, or 
   e-mail

We also seek and appreciate general feedback.

 
* FOR PRODUCT UPGRADES *

To make it easier for you to receive and use Network
Associates products, we have established a reseller's
program to provide service, sales, and support for our
products worldwide. For a listing of resellers, see the
resellers.txt file or contact Network Associates
Customer Care for resellers near you.

 
* FOR REPORTING PROBLEMS *

Network Associates prides itself on delivering a
high-quality product. If you find any problems, please
take a moment to review the contents of this file. If
the problem you've encountered is documented, there is
no need to report the problem to Network Associates.

If you find any feature that does not appear to
function properly on your system, or if you believe
an application would benefit greatly from enhancement,
please contact Network Associates with your suggestions
or concerns.


* FOR ON-SITE TRAINING INFORMATION *

Contact Network Associates Customer Service at
(800) 338-8754.


* NETWORK ASSOCIATES BETA SITE *

Get pre-release software, including DAT files, through
http://beta.nai.com. You will have access to Public
Beta and External Test Areas. Your feedback will make
a difference.